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Thoughtful silicone essentials for everyday life
SSILIVEX
SILIVEX

Frequently Asked Questions

What does SILIVEX sell?

We focus on silicone and silicone-composite lifestyle products across six collections: Baby & Kids, Kitchen & Home, Drinkware & Accessories, Wellness & Recovery, Pet Essentials, and Bundles & Gifts.

Are all SILIVEX products made entirely of silicone?

No. Some products combine silicone with stainless steel, plastic, textile, metal hardware or packaging components. Check the material list on each product page and the final product label.

How should I clean silicone products?

Care varies by item. Many silicone components can be cleaned with warm soapy water, and some are dishwasher suitable. Always follow the care instructions for the specific product, especially for insulated drinkware, products with metal parts and baby items.

Where do you ship?

Available destinations, shipping methods, costs and estimated delivery times are shown at checkout. Contact us before ordering if your destination is not listed.

How can I track my order?

When tracking is available, the tracking link is sent to the email used at checkout after your order ships.

Can I change or cancel an order?

Contact us as quickly as possible. We will try to help before fulfillment begins, but changes cannot be guaranteed after an order enters processing.

How do I contact SILIVEX?

Email sales@fhysilicone.com, call or WhatsApp +86 13773129381, or use our contact form.